1. Introduction
Familiqo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Name, email address, and password
- Sign in with Google or Apple: Basic profile information from your chosen provider
- Use the Service: Posts, comments, photos, to-do items, budget entries, and other content you create
- Communicate with us: Support requests, feedback, or survey responses
2.2 Information Collected Automatically
When you access the Service, we may automatically collect:
- Device information: Device type, operating system, unique device identifiers
- Usage data: Pages visited, features used, time spent, and interaction patterns
- Log data: IP address, browser type, referring pages, and timestamps
- Cookies and similar technologies: We use Google Analytics to understand how visitors interact with our website. You can control cookie preferences through our cookie banner.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve the Service
- To authenticate your identity and secure your account
- To process and respond to your requests or inquiries
- To send you important notices, such as updates to our terms or security alerts
- To analyse usage patterns and improve user experience
- To detect, prevent, and address technical issues or fraudulent activity
We do not sell your personal information to third parties. We do not display third-party advertisements. We do not use your data for ad targeting.
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- With your family group members: Content you create (posts, tasks, budgets) is visible to other members of your family group(s)
- With service providers: Third-party vendors (e.g., AWS for hosting, SES for email) who perform services on our behalf. They are contractually bound to protect your data
- For legal reasons: If required by law, court order, or government regulation, or to protect our rights, property, or safety
- With your consent: We may share information for any other purpose with your explicit consent
5. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication mechanisms including OAuth2 and JWT
- Regular security audits and penetration testing
- Strict access controls for our team
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, your data is permanently anonymised within 30 days. Backups may retain encrypted data for up to 90 days.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured, machine-readable format
- Withdraw consent: Withdraw consent for data processing at any time
- Opt-out of analytics: Use our cookie banner to decline analytics cookies
To exercise any of these rights, contact us at noreply@familiqo.com.
8. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will take steps to delete such information promptly.
9. Third-Party Services
We use the following third-party services:
- Google Analytics — Website usage analytics (you can opt out via our cookie banner)
- Amazon Web Services (AWS) — Hosting, storage, and email delivery
- Google Sign-In — Authentication
- Apple Sign-In — Authentication
These services have their own privacy policies governing data handling.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses or equivalent measures.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, via email or in-app notification.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: